Delivery & Returns

Delivery Policy

Within New Zealand:

Spend over $100 for Fast & FREE Shipping!

We aim to ship your order within 24 business hours and your order is usually delivered by NZ Post couriers within 3-5 working days of shipping.

The shipping fee for orders under $100 NZD is calculated and confirmed on checkout.

Most orders received before 11:00AM NZT will be shipped the same day. 
Orders are not usually processed on weekends.

Rest of World:

Spend over $100 for Fast & FREE Shipping!

Orders are sent via NZ Post International. 

The shipping fee for orders under $100 NZD is calculated and confirmed on checkout.

Delivery usually takes between 5 - 10 business days.

*Please note, you are responsible for any local customs duty and/or tax.

* Please note, we are unable to ship to North America

Most orders received before 11:00AM NZT will be shipped the same day. 
Orders are not usually processed on weekends.


Refund & Return Policy

We are convinced that you will love our product but, if not, you can let us know within 30 days and you'll receive your money back.

If you are not satisfied with a Honey Lab product you have purchased online, we are happy to refund you the purchase price or exchange it for another product.

Simply contact us via email explaining your reason for wanting to return or exchange the product

The product should be mainly unused and you will need to provide proof of purchase.

You will need to return the item to us, we advise to track the item to ensure we receive it. Our returns policy is valid for 30 days after date of purchase.

Honey Lab reserves the right to refund or exchange a product depending on the volume of product remaining and the reason for returning.

(Medical advice is to be discussed with your doctor or medical advisor. Medical advice cannot be provided to you by Honey Lab)